Terms and Conditions - Granada Turismo y Ocio
Especialistas en visitas guiadas a la Alhambra y Granada
reservas@granadaturismoyocio.com | +34 681 645 092

Terms and Conditions

AGOG S.L., makes available to any person the web site for its use accepting the terms and conditions that will be formulated below.

These terms and conditions are subject to change at any time and apply to all services available online and accessible from digital media. When you visit the website and use the services available and/or make a booking on the website, you agree that you have read, understood and agree to the terms and conditions set out below (including information relating to privacy).

The website user declares to be of legal age and to have the necessary and sufficient legal capacity for its use, expressly agreeing to the terms and conditions set out herein.

All website services, content, online booking services and website infrastructure belong entirely to AGOG S.L. They may only be used for personal and non-commercial purposes, and the reproduction, modification, duplication, copying, distribution and partial or total sale of any of the content and services is forbidden without the express consent of AGOG S.L.

The website user agrees not to use the information and/or the website for any prohibited and/or illegal purpose. The user may only use the website services for personal consumption and use, and the resale of products and services purchased on this website is prohibited without the express authorisation of AGOG S.L.

  1. Sphere of action

Through this website, AGOG S.L. and its affiliates provide online support in which guided tours, cultural and recreational activities, shows and excursions are offered to users so that they can book the products and services offered in each of the categories and pages. When a booking is made through AGOG S.L., a legal contractual link is created. The booking by the user of each of the chosen services and products is subject to availability, terms and conditions specified by each of the suppliers in each of the established cases.

The information displayed on the website is based on the data provided by the supplier of each of the products and services, and we cannot guarantee that the information provided by them is accurate, complete, truthful and correct. We are only responsible for the services directly managed by AGOG S.L. We are not responsible for errors, whether manifest or typographical, and/or interruptions due to partial or temporary server downtime.

The user of the website agrees to accept and respect the terms and conditions of purchase established by the provider of the service contracted through the website, aspects such as the payment of the amount for the services contracted, accepting the conditions of use and the limitations established in the booking of each specific product.

The suppliers of each of the products and/or services are directly responsible for the conditions and regulations stipulated in each product and/or service contracted. AGOG S.L. does not assume any obligation or responsibility for the products and/or services that it has not provided directly.

When booking the products and/or services, the user authorises AGOG S.L. as representative to carry out the necessary actions for the payment of the products and/or services to the corresponding supplier.

In accordance with current legislation, as per article 27 of Law 34/2002, of 11 July, on Information Society Services, the document generated for the formalisation of the booking contract for the purchase of the product and/or service will be kept in the AGOG S.L. register and the user may access it at any time he/she deems appropriate after having previously requested AGOG S.L. to do so.

  1. Product and/or service prices

The prices indicated on the website are final, including taxes, unless there is a technical, typographical or administrative error.

The payment currency will be the euro (€). The total amount to be paid for the product and/or service will be the amount indicated when confirming the booking.

The prices indicated on the AGOG S.L. website are per person, unless otherwise specified in the conditions of each product.

  1. Data privacy

AGOG S.L. respects the privacy of the personal data provided by the user, personal information that will never be disclosed to third parties without the express consent of the user. The data are only provided for information purposes for the provision of the product and/or service to the suppliers responsible for providing it. You can read the full privacy policy of AGOG S.L.

  1. Links to other websites

The AGOG S.L. website can contain links or hyperlinks to other websites not managed by AGOG S.L. to provide additional information to the user; AGOG S.L. has no control over the content of the links and is not responsible for the content shown in them.

  1. Hyperlinks and links to the AGOG S.L. website.

AGOG S.L. may allow the user on a limited and non-exclusive basis to create a hyperlink to our website. The website linking to the AGOG S.L. website may not contain adult material, illegal material and any kind of offensive content, and AGOG S.L. may revoke this right at any time.

The logo is property of AGOG S.L. and may not be used without the express written consent of AGOG S.L.

  1. Disagreement between users

AGOG S.L. will not take action in the event of a dispute between users of the website, except in cases where grounds and evidence of a breach of the terms and conditions are found that would require further measures to be taken.

  1. Credit and debit card

AGOG S.L. provides the user with a secure server to make the payment, in which the data and information supplied with the credit or debit card are transmitted and managed directly by the bank following the security protocol (SSL) being encrypted through the secure payment gateway. The credit or debit card information can only be accessed by persons with the necessary authorisation to access the system, being obliged to maintain the information confidential. The data provided on the credit or debit card is kept for a maximum period of thirty (30) days after the booking has been made; after this time, the information relating to the credit card is completely deleted from the system.

  1. Cancellation policy

The cancellation policy to be followed for each of the products and/or services is detailed in the conditions of each of them, since, due to their nature, they require specific requirements in each case.

  1. Sending e-mails

When booking the product and/or service, you agree to receive an email in which you can find the necessary information about the booking made and the information relating to the product and/or service contracted.

  1. Exemption and limit of liability

AGOG S.L. will only be held responsible for the damages caused directly to the clients, being obliged to assume a liability equivalent to the total cost of the service and/or product contracted in the booking made by the user.

The user of the website shall be responsible for its use, as well as for the custody of the access data by means of username and password (in the event of having these data) and agrees to keep them updated for use within the platform.

AGOG S.L. is committed to the maintenance and good functioning of the web site in order to ensure the correct use of the contents, but it is not possible to guarantee the operability of the website at any moment and there may be technical failures that may temporarily interrupt the service of the website.

In the website information about products and/or services offered to the users by third parties is going to be transmitted, so AGOG S.L. is not responsible for the authenticity, update and maintenance of the data that are provided by third companies.

AGOG S.L. is not responsible for damages caused by suppliers or third-party companies to users who contract the booking of a product and/or service. AGOG S.L. is responsible for any service that is managed by the company itself.

  1. Complaint and claim forms

There are complaint and claim forms available to customers and users who have contracted services provided directly by AGOG S.L. at the following address from Monday to Sunday from 09:00 to 18:00 hours.

Paseo de la Sabica 1, local

18009 Granada (Granada) Spain

  1. Clarifications

The rights of the contents and information provided on the website belong to AGOG S.L., except for those that are expressly referred to the author of the content.

The provision of products and/or services shall be regulated by the current legislation applicable in Spain.

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