Frequently asked questions about visits to the Alhambra
Especialistas en visitas guiadas a la Alhambra y Granada
reservas@granadaturismoyocio.com | +34 681 645 092

FAQ

Where and how to book tickets for the Alhambra?

There is only one official website for Alhambra ticket sales. So do not let them cheat you and do not overpay. Since the beginning of 2020, the Heritage of the Alhambra offers you a new system that facilitates the reservation of tickets to visit the monument, through its website: www.alhambra-patronato.es It is the only official website for ticket sales and allows you to buy them up to a year in advance. And if there are no tickets available there, you won't be able to find them anywhere else. There is no possibility of resale or similar! Once you have purchased your ticket, you can join a group to make the most of your visit to the Alhambra. You may only come once in a lifetime, and you will not want to miss a single detail. So, join a group! And for less than you think. Enjoy the Alhambra paying the right price. However, we can also arrange tickets for your visit if you prefer.

If I buy my own tickets, can I take a guided tour?

Did I hear guided tour? You have come to the right place. Once you have purchased your tickets, you can join a group and get to know every corner of the Alhambra and the Generalife accompanied by our Official Guides. Did you know that the Alhambra and the Generalife are huge? That is why we offer you this option so that you can enjoy your trip without stress or worries, without unnecessary waiting, making the most of your experience. A 3 hour tour that includes Official Guide, individual audio system and our 'traveler's kit' (a backpack with water, snack and a detailed map of the entire route); and which you can do from 15€... And with all the safety measures in a small group to protect the health of all visitors. You will know all the Alhambra with your ticket and guided tour for 35 €! Pays less. Get the best option at the lowest price.

What if I prefer a visit just for my family or group of friends?

No problem. If you don’t feel like crowds and you prefer one of our Official Guides to dedicate themselves exclusively to your small group, just let us know. It is an excellent option if you are traveling with children or older people. A tour at your rhythm, at your speed, adapted to your tastes and interests. And for much less than you might think. Book your tickets for the Alhambra and contact us. It is the first step for an unforgettable day in one of the most beautiful monuments in the world. And if you prefer, we take care of everything, and book the tickets for you and the ones you want.

Can a person in a wheelchair or with reduced mobility visit the Alhambra?

The Alhambra has an accessible itinerary that allows a person with mobility problems to visit the most emblematic places of the monument: Court of the lions, The Court of the Myrtles, the Throne Room; Palace of Charles V, Medina and the Court of the Main Canal in the Generalife. Being in a citadel built in the Middle Ages, it is inevitable to come across areas with stairs, cobblestone pavements and difficult access. For this reason, we recommend the private tour option in this case, which will allow you to go at your own rhythm without having to be subjected to the more strict schedules of a group.

Is it possible to visit the Alhambra with a baby carriage or stroller?

In most areas of the Alhambra and the Generalife, access with baby strollers is not allowed. For this reason, the best option is to replace it with a baby carrier bag. If you still bring a stroller, you can leave it during the visit at our meeting point, the Alhambra Meeting Point, located next to the Alhambra ticket office, which is the place where the tour begins and ends.

How can I book a reservation?

By entering any of our products you can make your reservation in a few simple steps and filling in some basic information. In addition you will find a description and more details about it. Once the process is completed and the reservation is paid, you will receive a voucher with all the details to your contact email.

Can I book my reservation by phone or email?

If you do not find what you are looking for on our website, please do not hesitate to contact us and we will gladly answer all your questions. Just keep in mind that some of the discounts and promotions we offer are exclusively for online bookings; and when you book by phone these advantages cannot be applied.

How can I pay for my booking?

The easiest method is to do it by credit or debit card through our website. If you prefer to use another method, please do not hesitate to contact us. Cash payments are only possible for activities and tours booked directly at the Alhambra Meeting Point. By the way! Did you know that we are right next to the Alhambra ticket office?

Do I have to bring my visit voucher printed?

No. Both the vouchers for our visits and the tickets for the Alhambra and the Generalife can be carried in PDF format on your phone or tablet. It is better not to waste paper if it is not strictly necessary. Forests will thank us for it.

Do I have to bring the original documentation to the visit?

Yes. And this detail is very important: each visitor must bring the document used to book the tickets: ORIGINAL ID card, passport or driving licence. Photocopies and phone pictures are not accepted. These documents must be presented at the various access controls to the different areas of the Alhambra and the Generalife. Therefore, it is necessary to carry your ticket (paper or PDF) and original documentation with you at all times. If you do not have the original documentation you CANNOT ACCESS the monumental site. The regulations of the Council of the Alhambra are very strict in this regard.

If I arrive late at the meeting point, can I join the tour?

Our tours start very punctual, because the Alhambra has very strict timetables, especially the access to the Nasrid Palaces area. That is why we always encourage our visitors to arrive at our meeting point, the Alhambra Meeting Point, at least 15 minutes in advance. If you have booked a discounted ticket (students, over 65s, disability discount, minors, etc.), it is very important that you arrive in advance so that you can go to the ticket office and show your discount BEFORE the tour starts. In the case of discounts, you will have to arrive at least ONE HOUR before the tour starts in order to make the necessary arrangements before the tour begins. Sometimes unexpected events also occur. In this case, it is important that you call us at the contact phone number on the tour voucher to let us know that you will be late. In this way we will be able to do everything in our hands to incorporate you into the visit, without causing any harm to the rest of the group. We all will enjoy and get the most out of the experience.

Can I cancel or change the date of my visit?

When booking the Alhambra tickets you will see that it is not possible to cancel or modify them once the purchase has been formalized. It is therefore necessary to choose the date of the visit carefully. And in case of cancellation this amount will not be refundable (except in those cases specifically considered by the Council of the Alhambra). As for the guided tours, you can check the cancellation conditions in the information of each product.

Are there other activities such as night visits to the Alhambra, the gardens, the surroundings...?

On the Alhambra website, www.alhambra-patronato.es, the only official website for booking tickets, you can find the different types of entrance to the monument: day tours, night tours, tours combined with other monuments in the city... And with practically any of them you can join one of our guided tours. If you are not sure, you can consult us and we will help you choose the one that best suits your needs. And if you want to complete your experience, we also offer you a lot of activities in Granada... find yours!

Does the Alhambra offer public parking?

Yes. Next to the Alhambra ticket office there is a monitored public parking lot open 24 hours a day. The prices can be consulted at the entrance. Our facilities and meeting point, the Alhambra Meeting Point, is only 150 meters from the parking lot. If you do not want to move around Granada by car (which can sometimes be complicated) public transport is an ideal option. Either by bus (lines C30 and C32) or by taxi. Both the bus stop and the taxi stand are right in front of the meeting point, the Alhambra Meeting Point.

Do you offer tours for school children and cultural groups, associations, etc.?

Yes. Our team of Official Guides has a wide experience in groups of different profiles and ages. Contact us and we will advise you on the type of visit that best suits your needs, and we will even help you to arrange discounted or free tickets for the different monuments.

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